One Touch Video Chat’s Podcast Named Top 50 Customer Experience Podcasts
NGData names Top 50 Customer Experience Podcasts.
See our Executive Innovation: The Future of Customer Experience & Sales Podcast featured as #21 on the list (in alphabetic order), check it out.
Customer experience (CX) can make or break companies, as consumers now expect exceptional interactions with them. When those experiences satisfy customers, they become loyal to the brand. When those experiences anger or frustrate customers, they take to social media and share their negative feedback far and wide.
In fact, Forrester found that “a single one-point increase in customer experience can mean as much as an additional $873 million per year in revenue for auto manufacturers, and incremental revenue per customer of $48.50.” Similar studies show that customer experience significantly impacts the bottom line: 62% of B2B and 42% of B2C customers purchase more after a positive experience, but 66% and 52% stop purchasing after a poor experience. Additionally, 95% of customers with negative experiences tell others about it, while only 87% share good experiences.
Companies and marketers realize the value of customer experience, but they don’t always know how to get customer experience right. We understand your desire to improve your customer experiences, and that’s why we have rounded up 50 of the top customer experience podcasts for you. We have included top-rated podcasts hosted by CX experts and thought leaders who feature episodes with other authorities in the field to give you the insights and inspiration you need to enhance your customers’ journeys. We also have included a few user experience podcasts from hosts who are experts in putting users first and who share insights that apply to CX. Please note, we have listed our top 50 customer experience podcasts here in alphabetical order for easy reference; thus, they are not ranked or rated in order of quality.