Service Validation & Fraud Verification
Companies spend millions of dollars on the repair and maintenance of their products in the consumer marketplace. Therefore, many service validation processes involve the expensive truck roll process of product and part validation. As a result, fraud verification losses are growing at a staggering pace. Globally, companies are finding more than $3.7 trillion missing in fraud each year. One Touch Brands has perfected it’s high quality HD video chat to allow INSTANT video validation of service tag information (down to 6 point font) directly in the customers’ home or office. The days of having customers send in images of their product or service tag on the honor system resulting in high fraud costs are over.
Why companies should use video chat for fraud verification and service validation?
- Validation of service tags on manufacturer, computer parts, products to see the product and associated tag live.
- Fraud prevention of resale of replacement parts in the black market through real-time video chat of customer possession.
- Ability to identify a car’s VIN in real time in order to validate possession, make/model and eliminate in person verification.
- Validation of property in possession for insurance policies and claims to minimize theft and property loss.