Over the past five years, banks have built technology that is considered a MUST for consumers to do almost everything they need through mobile applications and/or online banking. This has created an “I only have to go into the branch when I have an issue” mentality. Traditional banks have already centralized functions such as credit cards, mortgage, auto loans and wealth management into centralized locations and/or specialty branches. The next logical step is to now offer this to customers and prospects through mobile video banking. It’s a win-win for both the customer and the bank, the bank still gets their face to face relationships and the customer gets their convenience /resolution.
Our Video Banking Whitepaper outlines trends in the financial marketplace and illustrates how the Bank of the Future is emerging.
We have all heard about the rise in online or mobile only banks. This is what is keeping banking executives up at night. Over $25B has been invested over the last four years in fintech banks. Each day more and more Gen Z’s and Millennials’ are making banking decisions. These are digital native demographics that want convenience and customer experience.