Video Chat Solutions for Today's Digital Patient
In 2017, telemedicine is going to rock the healthcare industry. In fact, the waves started hitting in 2016 when Kaiser Permanente announced that they had officially seen more than half of their patients virtually as opposed to an in-person encounter. All of this means doctors, practices, and facilities have to think about the patient experience first in their innovation. Healthcare video chat solutions allow healthcare providers to keep up with innovation, retain patients, and provide the best patient engagement.
Today’s patients are now consumers evaluating their healthcare experience based on all their interactions across all industries. Across all demographics, consumers are buying based on customer experience and convenience. Convenience and a personal engagement are key. Video Telehealth is expected to grow in the U.S. at a compound annual growth rate of 27.5% reaching $9.35 billion by 2021. As a result, 44% of private practices are making it their No. 1 priority to add to their practice in 2017.
Patients are demanding video telehealth in larger and larger numbers. Patients will come to expect a higher level of service as this segment grows.
Providing specialized one to one care can present a challenge for patients residing in more sparsely populated areas. Geography poses a challenge to regional facilities seeking treatment for acute or specialty medicine cases. Video chat makes these specialists available regardless of location and can connect regional and large hospitals and clinics alike.
With the rise of video telemedicine and video telehealth, group practitioners are prioritizing their own video solutions to connect with their own patients for off-hours consults as well as providing them more convenient follow-up. Instead of an ill patient relying on an emergency facility, they can stay in-house where they have a relationship with the provider and the provider has a historical view of their health.
The same applies to pharmacy locations. By distributing the workforce of a pharmacy, peak times and locations can focus on filling scrips while satellite pharmacists can provide video consults to get customers on their way and answer in home questions.
With over 60 percent of Millennials supporting video telehealth to eliminate in-person health visits, the demand will only increase with this growing demographic. In addition, 71 percent said they’d like to see their providers use a mobile app to book appointments, share health data, and manage preventive care.
Healthcare video chat solutions allow for the highest convenience, highest engagement while being the lowest cost to implement.
The New Hybrid Model
Video enabled patient rooms
connecting across locations
Regional hospitals and clinics
connected to large location
- Smaller footprint
- Less staff
- Technology to video connect to
external specialist from primary
- Physician assistants and nurses
video connecting patients and
doctors for elevated care
- Improved collaborative
approach to health care and
- More convenience, better
hours, and better care
Visit Type and Patient Experience Comparison
AREAS OF OPPORTUNITY
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