Everything You Need For The Healthcare Journey

Video Chat Solutions for Today's Digital Patient

In 2017, telemedicine video is going to rock the healthcare industry. In fact, the waves started hitting in 2016 when Kaiser Permanente announced that they had officially seen more than half of their patients virtually as opposed to an in-person encounter. All of this means doctors, hospitals, and medical facilities have to think about the patient experience first in their innovation.  Telemedicine video and telehealth video solutions allow healthcare providers to see more patients, retain patients, and provide the best patient engagement and convenience.

Today’s patients are now consumers evaluating their healthcare experience based on all their interactions across all industries. Across all demographics, consumers are buying based on customer experience and convenience. Convenience and a personal engagement are key.   Telehealth video interactions are expected to grow in the U.S. at a compound annual growth rate of 27.5% reaching $9.35 billion by 2021. As a result, 44% of private practices are making it their No. 1 priority to add to telemedicine video to their practice in 2017.

Patients are demanding telehealth video in larger and larger numbers.  Patients will come to expect a higher level of service as this segment grows.

Providing specialized one to one care can present a challenge for patients residing in more sparsely populated areas. Geography poses a challenge to regional facilities seeking treatment for acute or specialty medicine cases. HIPAA compliant video chat makes these specialists available regardless of location and can connect regional and large hospitals and clinics alike.

With the rise of telemedicine video and telehealth video, group practitioners are prioritizing their own HIPAA compliant video solutions to connect with their own patients for off-hours consults as well as providing them more convenient follow-up. Instead of an ill patient relying on an emergency facility, they can stay in-house where they have a relationship with the provider and the provider has a historical view of their health.

The same applies to pharmacy locations.  By distributing the workforce of a pharmacy during peak times, the locations can focus on filling scrips while satellite pharmacists can provide HIPAA compliant video consults to get customers on their way and answer questions from patients at home.

With over 60 percent of Millennials supporting telehealth video to eliminate in-person health visits, the demand will only increase with this growing demographic. In addition, 71 percent said they’d like to see their providers use a mobile app to book appointments, share health data, and manage preventive care.

HIPAA compliant video patient engagement solutions allow for the highest convenience, highest engagement while being the lowest cost to implement.

The New Hybrid Model

Healthcare Video Chat Physical Location


Video enabled patient rooms
connecting across locations
Regional hospitals and clinics
connected to large location

  • Smaller footprint
  • Less staff
Healthcare Video Chat Interior Location


  • Technology to video connect to
    external specialist from primary
  • Physician assistants and nurses
    video connecting patients and
    doctors for elevated care
HIPAA Compliant Video, Telehealth Video, Telemedicine Video


  • Improved collaborative
    approach to health care and
    patient experience
  • More convenience, better
    hours, and better care

Visit Type and Patient Experience Comparison

Doctor Visit
ER/Urgent Care Visit
Video Telemedicine
Patient Convenience
Provider Costs
Patient Costs
Customer Experience


Video Telemedicine


Provide a consult with a specialist without the long wait for an appointment. Video chat can consolidate appointments and reduce the burden on patients.

Video Chat Solutions for Regional Healthcare Facilities


Geography does not need to be a barrier for care. Video chat provides a vehicle to expand the local hospital satellites with consultations just a video chat away.

Video Telemedicine, Video Chat for Practice Groups


Provide after-hours appointments or daytime convenience within the practice to retain patients and increase practice revenue. As patients start making decisions based on experience and convenience, practice groups must make white glove type services a priority.

Video Chat Pharmacy


Distribute the pharmacy workforce by providing virtual video consults regardless of geography. Busy locations in peak times can focus on filling scrips while pharmacists with down-time in other locations can step in to get answer patients questions.



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Video Chat for Home Health


Caregivers can provide face to face video communication to more clients in less time. Clients no longer have to wait to order basic supplies, get medical device training or to meet with a caregiver.

Sales Sheet


Industry Stats

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Benefits of Telehealth Services: The Growth, Need, & Industry

Jace Waechter