Everything You Need For The Telehealth Patient Journey

Video Telehealth Platform for Practice Groups

In 2019, video telehealth has become table stakes for patient demanded convenience. In fact, the waves started hitting in 2016 when Kaiser Permanente announced that they had officially seen more than half of their patients virtually as opposed to an in-person encounter. All of this means providers, practice groups and hospitals have to think about the patient experience and communication preferences to acquire and retain patients.  Video telehealth solutions allow providers to increase practice revenue, reduce operating costs while providing the best patient experience.

Today’s patients are now consumers evaluating their healthcare experience based on all their interactions across all industries. Across all demographics, consumers are buying based on customer experience and convenience. In younger demographics, doctor loyalty is a thing of the past.   Telehealth interactions are expected to grow in the U.S. at a compound annual growth rate of 27.5% reaching $9.35 billion by 2021. As a result, 44% of private practices are making it their No. 1 priority to add to video telehealth to their practice group.

Patients are demanding video telehealth in the United States at exponential growth from 300,000 transactions a few years ago to over 7M+ in 2018.

Providing specialized one to one care can present a challenge for patients residing in more rural populated areas. Geography poses a challenge to regional hospital facilities seeking treatment for acute or specialty medicine cases. HIPAA compliant video telehealth makes these specialists available regardless of location and can connect regional and large hospitals and clinics alike.

With the rise of video telehealth, group practitioners are prioritizing to implement their own HIPAA compliant video telehealth platform to connect with their own patients for after-hours consults as well as providing them with more convenient follow-up. Instead of an ill patient relying on an emergency facility, they can stay in-house where they have a relationship with the provider and the provider has a historical view of their health.

With over 60 percent of Millennials supporting telehealth over office visits, the demand will only increase with this growing demographic. In addition, 71 percent said they’d like to see their providers use a mobile app to book appointments, share health data, and manage preventive care.

A HIPAA compliant video telehealth platform allow for the highest convenience, highest engagement while being the lowest cost to implement.

The New Hybrid Model

Healthcare Video Chat Physical Location


Video telehealth rooms
connecting across locations
Regional hospitals and clinics
connected to large location

  • Smaller footprint
  • Less staff
Healthcare Video Chat Interior Location


  • Technology to video connect to
    external specialist from primary
  • Physician assistants and nurses
    with patients connecting via telehealth to
    doctors for elevated care
HIPAA Compliant Video, Telehealth Video, Telemedicine Video


  • Improved collaborative
    approach to health care and
    patient experience
  • More convenience, better
    hours, and better care

Visit Type and Patient Experience Comparison

Doctor Visit
ER/Urgent Care Visit
Video Telemedicine
Patient Convenience
Provider Costs
Patient Costs
Customer Experience


Video Telemedicine


Provide a consult with a specialist without the long wait for an appointment. Video chat can consolidate appointments and reduce the burden on patients.

Video Chat Solutions for Regional Healthcare Facilities


Geography does not need to be a barrier for care. Video chat provides a vehicle to expand the local hospital satellites with consultations just a video chat away.

Video Telemedicine, Video Chat for Practice Groups


Provide after-hours appointments or daytime convenience within the practice to retain patients and increase practice revenue. As patients start making decisions based on experience and convenience, practice groups must make white glove type services a priority.

Video Chat Pharmacy


Distribute the pharmacy workforce by providing virtual video consults regardless of geography. Busy locations in peak times can focus on filling scrips while pharmacists with down-time in other locations can step in to get answer patients questions.



Increase your candidate experience and hire 6x faster than phone interviews. Live video interviews can decrease hiring costs by 70%. Gain competitive advantage and reach candidates that are currently employed.

Video Chat for Home Health


Caregivers can provide face to face video communication to more clients in less time. Clients no longer have to wait to order basic supplies, get medical device training or to meet with a caregiver.

Sales Sheet


Industry Stats

Breaking Down Telehealth Billable Codes, Reimbursement, & Beyond

Breaking Down Telehealth Billable Codes, Reimbursement, & Beyond

Download our new Telehealth Billable Codes Infographic to learn more! Navigating the tricky landscape that surrounds telehealth billable codes can be a tough process on your own. Especially since telehealth is a relatively new care method for a widening patient population. In addition, the guidelines that govern telehealth reimbursement are still forming and vary from […]


Get a live demo of our HIPAA compliant video telehealth platform and personalized use cases for your practice.

Breaking Down Telehealth Billable Codes, Reimbursement, & Beyond