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The Video Banking Customer Journey vs. Traditional Branch Journey

The Video Banking Customer Journey vs. Traditional Branch Journey

The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]

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Video Banking ROI

Video Banking ROI

What is your banks Video Banking ROI? Video Banking ROI can be seen in a matter of months if not weeks when implemented properly. In addition to increasing your CSAT scores by 50-80%, there is tangible ROI in revenue and cost reduction. Banks and credit unions, large and small can see their video banking ROI […]

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