Coffee with Carrie Video Blog: Talks “Old School” Video Banking vs. “New School”. Branches, ATMs & Drive-Thrus
The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]
There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
What is your banks Video Banking ROI? Video Banking ROI can be seen in a matter of months if not weeks when implemented properly. In addition to increasing your CSAT scores by 50-80%, there is tangible ROI in revenue and cost reduction. Banks and credit unions, large and small can see their video banking ROI […]
The Value of Video Chat for Financial Institutions is proven and can show an immediate ROI. Read about industry use cases and adoption.
Traditional banks cannot completely go without branches. What is the bank of the future hybrid model? Listen to our webinar to find out.
Carrie Chitsey shares her advice on detecting industry trends, building your business, and selling multiple companies.
Valuable banking insights for Gen Z & Millennials, who will account for over 60% of the US population and 70% of consumer spending in 3 years.
Executive Innovation: The Future of Customer Experience & Sales Podcast featured in the Top 50 Customer Experience Podcasts