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ETHAN Program Infographic: Ambulatory Video Telehealth

ETHAN Program Infographic: Ambulatory Video Telehealth

The ETHAN Program Infographic: Ambulatory Video Telehealth is accompanied by a podcast interview with Dr. Michael Gonzalez. Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach […]

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Video Mortgage Advisors: The Why & The ROI

Video Mortgage Advisors: The Why & The ROI

Video mortgage advisors are here! This Coffee with Carrie session talks about “what are video mortgage advisors” and goes over some published ROI numbers you don’t want to miss. The mortgage industry is a competitive area and with more and more online lenders and non-depository lenders taking serious market share you need a competitive advantage. […]

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The Video Banking Customer Journey vs. Traditional Branch Journey

The Video Banking Customer Journey vs. Traditional Branch Journey

The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]

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Marketing & Customer Experience by Generation Infographic

Marketing & Customer Experience by Generation Infographic

Generations have different needs and preferences when it comes to customer experience. Marketing and Customer Experience by Generation Infographic highlights the different consumer expectations and trends. Their needs differ according to their current age and societal circumstances that formed their worldview as while they were coming of age.  We will discuss each and how they […]

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