It’s no wonder that digital is winning in Millennial Mortgage Lending. Digital natives are a growing segment of the home buying market.
The ETHAN Program Infographic: Ambulatory Video Telehealth is accompanied by a podcast interview with Dr. Michael Gonzalez. Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach […]
Video mortgage advisors are here! This Coffee with Carrie session talks about “what are video mortgage advisors” and goes over some published ROI numbers you don’t want to miss. The mortgage industry is a competitive area and with more and more online lenders and non-depository lenders taking serious market share you need a competitive advantage. […]
Digital mortgages in 2018 will be a pivotal year for the large banks, lenders, credit unions and regional banks. If the last 7 years are a similar trend, by 2022, non-depositary lenders could take almost all the loan origination volume from the big guys. The Digital Mortgage Customer Infographic highlights some of the following: Large […]
Coffee with Carrie Video Blog: Talks “Old School” Video Banking vs. “New School”. Branches, ATMs & Drive-Thrus
There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]
Generations have different needs and preferences when it comes to customer experience. Marketing and Customer Experience by Generation Infographic highlights the different consumer expectations and trends. Their needs differ according to their current age and societal circumstances that formed their worldview as while they were coming of age. We will discuss each and how they […]