There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]
Generations have different needs and preferences when it comes to customer experience. Marketing and Customer Experience by Generation Infographic highlights the different consumer expectations and trends. Their needs differ according to their current age and societal circumstances that formed their worldview as while they were coming of age. We will discuss each and how they […]
The Value of Video Chat for Financial Institutions is proven and can show an immediate ROI. Read about industry use cases and adoption.
Traditional banks cannot completely go without branches. What is the bank of the future hybrid model? Listen to our webinar to find out.
Carrie Chitsey shares her advice on detecting industry trends, building your business, and selling multiple companies.
Valuable banking insights for Gen Z & Millennials, who will account for over 60% of the US population and 70% of consumer spending in 3 years.
Executive Innovation: The Future of Customer Experience & Sales Podcast featured in the Top 50 Customer Experience Podcasts
One Touch Video Chat’s COO Carrie Chitsey and host Tammy Johnston talk being a female founder with raising kids and video chat tech.