By the year 2020 customer experience will overtake price and product as the key brand differentiator.
– Walker Study –
The U.S. Video PaaS market to grow from $60 million in 2016 to $1.7 billion in 2020, a 130% compound annual growth rate.
– IDC –
Over 100 of the 500 largest global businesses will introduce video chat by 2018 for customer-facing interactions.
– Gartner –
Generations have different needs and preferences when it comes to customer experience. Marketing and Customer Experience by Generation Infographic highlights the different consumer expectations and trends. Their needs differ according to their current age and societal circumstances that formed their worldview as while they were coming of age. We will discuss each and how they […]
There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
What is your banks Video Banking ROI? Video Banking ROI can be seen in a matter of months if not weeks when implemented properly. In addition to increasing your CSAT scores by 50-80%, there is tangible ROI in revenue and cost reduction. Banks and credit unions, large and small can see their video banking ROI […]
The Value of Video Chat for Financial Institutions is proven and can show an immediate ROI. Read about industry use cases and adoption.
What are the key elements you should look for in a video chat partner? What to think about for business, marketing, and IT executives view.