By the year 2020 customer experience will overtake price and product as the key brand differentiator.
– Walker Study –
The U.S. Video PaaS market to grow from $60 million in 2016 to $1.7 billion in 2020, a 130% compound annual growth rate.
– IDC –
Over 100 of the 500 largest global businesses will introduce video chat by 2018 for customer-facing interactions.
– Gartner –
Nobody likes change. This is especially true when the change involves familiar institutions and communities that provided stability and structure in an uncertain world. However, we must face up to the fact that declining church membership is a reality. According to the Pew Research, 28% of Americans leave the faith that they were born into […]
Why Patients Are Driving Video Telehealth Infographic Patients are driving video telehealth and the increase in patient experience it provides. The patient experience should no longer be compared to one provider over another it’s being compared to consumer experiences. Consumers demand “right now” and convenience is at an all-time high. The patient experience is being […]
The contemporary job market is complex and competitive. Both candidates and companies are trying to break through the noise and stand out.
This Retail Digital Transformation Infographic takes a look back at the retail industry 15 years ago vs. now. It’s hard to conceive the Future of Retail sometimes until you take a look back at the huge change the industry has transformed from over the years. What many things people rely on daily TODAY didn’t exist. […]
The ETHAN Program Infographic: Ambulatory Video Telehealth is accompanied by a podcast interview with Dr. Michael Gonzalez. Host Carrie Chitsey Wells has on the show guest Dr. Michael Gonzalez from the Houston Fire Department and one of the creators of the innovative ETHAN Program. The ETHAN (Emergency Telehealth and Navigation) is a community-based paramedicine approach […]
Digital mortgages in 2018 will be a pivotal year for the large banks, lenders, credit unions and regional banks. If the last 7 years are a similar trend, by 2022, non-depositary lenders could take almost all the loan origination volume from the big guys. The Digital Mortgage Customer Infographic highlights some of the following: Large […]
There has been a lot of buzz lately on the digital transformation in banking and what will banks and/or branches look like in the next 2 years. See infographic.
Generations have different needs and preferences when it comes to customer experience. Marketing and Customer Experience by Generation Infographic highlights the different consumer expectations and trends. Their needs differ according to their current age and societal circumstances that formed their worldview as while they were coming of age. We will discuss each and how they […]
What is your banks Video Banking ROI? Video Banking ROI can be seen in a matter of months if not weeks when implemented properly. In addition to increasing your CSAT scores by 50-80%, there is tangible ROI in revenue and cost reduction. Banks and credit unions, large and small can see their video banking ROI […]
The Value of Video Chat for Financial Institutions is proven and can show an immediate ROI. Read about industry use cases and adoption.
What are the key elements you should look for in a video chat partner? What to think about for business, marketing, and IT executives view.