Tags: video chat

Consumer Products – Retail Video Chat Support for Returns

Consumer Products – Retail Video Chat Support for Returns

In this Retail Video Chat Support for Returns Coffee with Carrie segment, you might hear about some of these goodies. Today, more than ever before consumers are purchasing consumer products directly online versus historically where they would get it through a brick and mortar third party retailer. Mid last year, Kenmore made an announcement that […]

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The Video Banking Customer Journey vs. Traditional Branch Journey

The Video Banking Customer Journey vs. Traditional Branch Journey

The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]

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