In this Retail Video Chat Support for Returns Coffee with Carrie segment, you might hear about some of these goodies. Today, more than ever before consumers are purchasing consumer products directly online versus historically where they would get it through a brick and mortar third party retailer. Mid last year, Kenmore made an announcement that […]
It’s no wonder that digital is winning in Millennial Mortgage Lending. Digital natives are a growing segment of the home buying market.
Digital mortgages in 2018 will be a pivotal year for the large banks, lenders, credit unions and regional banks. If the last 7 years are a similar trend, by 2022, non-depositary lenders could take almost all the loan origination volume from the big guys. The Digital Mortgage Customer Infographic highlights some of the following: Large […]
The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective. Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are […]
What are the key elements you should look for in a video chat partner? What to think about for business, marketing, and IT executives view.
Traditional banks cannot completely go without branches. What is the bank of the future hybrid model? Listen to our webinar to find out.