The video banking customer journey vs. a traditional journey to a branch location highlights a real use case from the consumers perspective.
Today’s consumer is busy and their expectations are changing. Customer experience is being compared, not just with bank competitors but across all industries (the Amazon and Uber “instant” moment). Since all experiences are being compared, businesses who harness seamless digital experience are gaining market share. Digital Innovation offers enormous opportunity for the community and regional banks to gain market share in the financial services industry.
To learn more about the new digital banking journey and listen to our webinar in full, go here.
- What are banks prioritizing for 2020?
- The new Customer-Centric Digital Banking Model
- Traditional vs. Digital Banking Customer Journey Video
- Optimized Branch Distribution Model