HealthCare

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Video Chat Solutions for Today's Digital Patient

In 2017, telemedicine is going to rock the healthcare industry. In fact, the waves started hitting in 2016 when Kaiser Permanente announced that they had officially seen more than half of their patients virtually as opposed to an in-person encounter. All of this means doctors, practices, and facilities have to think about the patient experience first in their innovation.  Healthcare video chat solutions allow healthcare providers to keep up with innovation, retain patients, and provide the best patient engagement.

Today’s patients are now consumers evaluating their healthcare experience based on all their interactions across all industries. Across all demographics, consumers are buying based on customer experience and convenience. Convenience and a personal engagement are key.   Video Telehealth is expected to grow in the U.S. at a compound annual growth rate of 27.5% reaching $9.35 billion by 2021. As a result, 44% of private practices are making it their No. 1 priority to add to their practice in 2017.

Patients are demanding video telehealth in larger and larger numbers.  Patients will come to expect a higher level of service as this segment grows.

Providing specialized one to one care can present a challenge for patients residing in more sparsely populated areas. Geography poses a challenge to regional facilities seeking treatment for acute or specialty medicine cases. Video chat makes these specialists available regardless of location and can connect regional and large hospitals and clinics alike.

With the rise of video telemedicine and video telehealth, group practitioners are prioritizing their own video solutions to connect with their own patients for off-hours consults as well as providing them more convenient follow-up. Instead of an ill patient relying on an emergency facility, they can stay in-house where they have a relationship with the provider and the provider has a historical view of their health.

The same applies to pharmacy locations.  By distributing the workforce of a pharmacy, peak times and locations can focus on filling scrips while satellite pharmacists can provide video consults to get customers on their way and answer in home questions.

With over 60 percent of Millennials supporting video telehealth uses to eliminate in-person health visits, the demand will only increase with this growing demographic. In addition, 71 percent said they’d like to see their providers use a mobile app to book appointments, share health data and manage preventive care.

Healthcare video chat solutions allow for the highest convenience, highest engagement while being the lowest cost to implement.

The New Hybrid Model

Healthcare Video Chat Physical Location

Physical

Video enabled patient rooms
connecting accross locations
Regional hospitals and clinics
connected to large location

  • Smaller footprint
  • Less staff
Healthcare Video Chat Interior Location

Interior

  • Technology to video connect to
    external specialist from primary
    location
  • Physician assistants and nurses
    video connecting patients and
    doctors for elevated care
Healthcare Video Chat Patients

Patient

  • Improved collaborative
    approach to health care and
    patient experience
  • More convenience, better
    hours, and better care

Visit Type and Patient Experience Comparison

Doctor Visit
ER/Urgent Care Visit
Video Telemedicine
Patient Convenience
Provider Costs
Patient Costs
Customer Experience

AREAS OF OPPORTUNITY

Video Telemedicine

SPECIALIZED MEDICINE

Provide a consult with a specialist without the long wait for an appointment. Video chat can consolidate appointments and reduce the burden on patients.

Video Chat Solutions for Regional Healthcare Facilities

REGIONAL CARE FACILITIES

Geography does not need to be a barrier for care. Video chat provides a vehicle to expand the local hospital satellites with consultations just a video chat away.

Video Telemedicine, Video Chat for Practice Groups

PRACTICE GROUPS

Provide after-hours appointments or daytime convenience within the practice to retain patients and increase practice revenue. As patients start making decisions based on experience and convenience, practice groups must make white glove type services a priority.

Video Chat Pharmacy

PHARMACY

Distribute the pharmacy workforce by providing virtual video consults regardless of geography. Busy locations in peak times can focus on filling scrips while pharmacists with down-time in other locations can step in to get answer patients questions.

5

PHARMACEUTICAL SALES

Increase the connections and presentations with busy healthcare providers. Shrink the geographical barriers for face to face meetings and give each doctor the convenience to meet when their busy schedule allows.

Video Chat for Home Health

HOME HEALTH

Caregivers can provide face to face video communication to more clients in less time. Clients no longer have to wait to order basic supplies, get medical device training or to meet with a caregiver.

Sales Sheet

Blog

Industry Stats

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